Service Request Ticket

Service Request Information

CONTACT	Name	Dantas-Whitney, Maria	Date	Oct 01, 2012 02:39 PM
	Department	College of Education	Phone	88636
	Location		Email	dantasm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101274 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	29ZZHQ1	Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	29ZZHQ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A0:3C:CA

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Maylimi Pakalapati	Oct 09, 2012 01:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Maylimi Pakalapati	Oct 09, 2012 01:10 PM	**This is an email** Thank you so much for your help! Maria	Add Attachment
Maylimi Pakalapati	Oct 09, 2012 12:31 PM	**This is an email** Hello Maria, I spoke to Adam Wehner here at UCS and he says that the printer needs to be replaced. He is suggesting that an order be placed for a new printer from your department. Thank you, Maylimi	Add Attachment
Maylimi Pakalapati	Oct 09, 2012 12:07 PM	The printer hp Deskjet 6940 is printing very light even with new catridges that i put in.I changed the print quality setting from normal to best and it prints much better but still not of the quality expected.I left her a note regarding this.There mights be something to deal with the hardware of the printer.	Add Attachment
Maylimi Pakalapati	Oct 08, 2012 02:58 PM	left vm also.	Add Attachment
Maylimi Pakalapati	Oct 08, 2012 02:57 PM	**This is an email** Hi Maria, I am Maylimi from UCS.Can you please let me know that when can i come over and look into the printing issue? Thank you, Maylimi	Add Attachment
Maylimi Pakalapati	Oct 05, 2012 10:53 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Nicole Crane	Oct 01, 2012 02:39 PM	She is having a printer issue, it wont print but says it is printing	Add Attachment