Service Request Ticket - # 48497

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2012 03:38 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070430[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 8XRYYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:68:C5:32

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Oct 15, 2012 01:10 PM 
Task reassigned to Blake von Brockdorff.
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Blake von Brockdorff Oct 15, 2012 01:10 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Oct 15, 2012 01:10 PM 
Replaced the CD Rom drive, works fine
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Katie Halvorson Oct 01, 2012 03:38 PM 
When they try and put a textbook CD into the
computer it doesn't even sound like it runs or
cannot find the drive when searching for it in my
computer.  It doesn't pop up in the drive.

Joe Bruno
nontrad@wou.edu
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