Service Request Ticket - # 48501

Service Request Information

CONTACT Name Dantas-Whitney, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2012 08:04 AM
Department College of Education Phone 88636
Location Email dantasm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090294[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFNZVH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software upgraded to WIN7 PRO from P0082267 9-2011, orig-WIndows Vista Bus32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641, EndNote X5 for WIN from P0082321, QSR-NVivo 9 for WIN from VISA2011002719, MS Office Pro Plus 2010 for WIN and MS Office Multi Language Pack 2010 from P0082710, Camtasia Studio v8.2 for WIN from VISA2013003817

Wired NIC 00:24:E8:34:D1:79

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Oct 16, 2012 11:54 AM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Adam Wehner Oct 16, 2012 11:54 AM 
She emailed back and said that it had been taken
care of.
 Add Attachment
Adam Wehner Oct 16, 2012 10:57 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Adam Wehner Oct 16, 2012 10:57 AM 
Sent an email requesting a time that I could come
look at her computer.
 Add Attachment
Joshua Johnson Oct 02, 2012 03:36 PM 
****This is an email****
The issue is that it is printing very lightly,
even with a new
cartridge. Sometimes it only prints a portion of a
document. Bar code:
20090294[Edit Inv]
Thanks!
Maria
 Add Attachment
Nicole Crane Oct 02, 2012 08:05 AM 
****This is an email****
Good Morning, 

    Yes I put in a service request for you 
(48501) to have a tech come and look at the 
printer. Could you give me a little more 
information, is it printing at all or showing an 
error message? Also what is the wou barcode 
number for the printer.
 Add Attachment
Nicole Crane Oct 02, 2012 08:04 AM 
****This is an email****
Hello,
I'm having issues with my printer and would like 
to request that someone come by my office (Ed 
202N) to have a look at it. Would this be 
possible?
 Add Attachment