Service Request Ticket - # 48507

Service Request Information

CONTACT Name Hoeckle, Myron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2012 10:34 AM
Department Student Engagement Phone 88088
Location Email hoeckleml@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100769[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. FDL7DP1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079353 installed as Office Pro Plus 2007

Wired NIC 00:22:19:17:D5:D5

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact hoeckleml@wou.edu 89201

Tracking

Entered by Date Memo
Myron Hoeckle
Email

Public
Entered by Date Memo
Myron Hoeckle Oct 10, 2012 12:39 PM 
Status changed from (1) Pending to (5) Completed
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Myron Hoeckle Oct 10, 2012 12:39 PM 
****This is an email****
Karen,

I have finished the reinstallation of the
computer, and all its programs.

Let me know if you or Lauren run into more
problems with it.

Thanks,

Myron Hoeckle
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Myron Hoeckle Oct 08, 2012 09:29 AM 
for whatever reason now, I cannot run windows update
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Laven Voth Oct 05, 2012 10:49 AM 
Task reassigned to Myron Hoeckle.
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Laven Voth Oct 03, 2012 03:47 PM 
Ran dell hardware diagnostics, it did not detect
ant problems
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Nicole Crane Oct 02, 2012 10:34 AM 
Blue screen when trying to install certain 
software.  Was having profile issues that lead to 
reimaging from XP to 7.  Would like to run 
hardware checks to see what the issue is.
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