Service Request Ticket - # 48509

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2012 11:59 AM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080491[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 6BJNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, Photoshop CS3 Extended from P061657 transfered from W#20030754

Wired NIC 00:21:70:6F:DF:81

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Oct 03, 2012 09:39 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Oct 03, 2012 09:39 AM 
It was Macromedia Dreamweaver 2004. Input the
serial number, good to go.
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Blake von Brockdorff Oct 03, 2012 09:12 AM 
Task reassigned to Blake von Brockdorff.
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Katie Halvorson Oct 02, 2012 11:59 AM 
In the past I had used Dreamweaver to update web
pages.  My computer had to be re-imaged in August
and now that program does not seem to be
available.  When I go to it it says I need a code
to enter or I can have a 30 day trial.  How can I
get my access restored.

WOU computer # 20080491[Edit Inv]

Thanks,
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