Service Request Ticket

Service Request Information

CONTACT	Name	Grouger, Debra	Date	Oct 02, 2012 01:33 PM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101095 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	83BP1Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0080043
	Wired NIC	5C:26:0A:56:09:04
	Wireless NIC	18:3D:A2:51:53:8C
	Bluetooth NIC	68:A3:C4:47:10:73

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 05, 2012 01:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 05, 2012 01:36 PM	She came by yesterday and picked it up	Add Attachment
Andrew Gandara	Oct 04, 2012 03:06 PM	Put laptop and charger up at SRD	Add Attachment
Andrew Gandara	Oct 04, 2012 03:06 PM	**This is an email** That is great! I will come by and get it this afternoon.	Add Attachment
Andrew Gandara	Oct 04, 2012 11:52 AM	**This is an outgoing email** Hi Debra, I need some additional information regarding service request #48512 Description: Reimage, boot sector failed I re-imaged your computer and it is all good to go! Please let me know when you're available and I can either drop it off or you could swing by the office and grab it. Thanks, - Andrew Gandara	Add Attachment Public
Katie Halvorson	Oct 02, 2012 01:39 PM	She would like to be emailed for contact.	Add Attachment
Katie Halvorson	Oct 02, 2012 01:34 PM	to be re-imaged	Add Attachment