Service Request Ticket - # 48515

Service Request Information

CONTACT Name Aldrich, Patrick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2012 02:50 PM
Department The Research Institute Phone 89202
Location Email aldrichp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120361[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620/DT Laser Printer
Serial No. XLV381864 Location PDR

Model 4620/DT Hostname atom.wou.edu
Notes 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty; Fuser Maintenance Kit for Phaser 4600/4620 printer #115R00069 from VISA2014004166 on SR54535 IP:140.211.76.27 Ink/Toner Refill

Wired NIC 00:00:AA:D8:80:20

TECHS Submitted by Lacey Davis Contact ldavis08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Nov 01, 2012 02:13 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Nov 01, 2012 02:13 PM 
Printer was placed in the hall area of the NS021
offices.  Bryan Dutton was the point person and
loaded the printer on his machine and printed a
test page successfully.
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Lori Burgeson Nov 01, 2012 09:26 AM 
IP Address:  140.211.76.27
Subnet Mask:  255.255.254.0
Gateway:  140.211.76.1

Atom.wou.edu

This printer has already been added to Krusty -
both x64 and x86 drivers are on Krusty.
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Lori Burgeson Nov 01, 2012 09:25 AM 
****This is an email****
Hello,

I have your printer ready to deliver.  Do you have
an active network port that can be used for this
printer?  If not, please contact Megan Eichler
(88925) and she can get the process of activating
a port started for you.  Once a port has been
activated, I will be able to deliver your printer
and get everything set up.

If you have any questions, please let me know.

Thank you,
Lori
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Lori Burgeson Nov 01, 2012 07:05 AM 
Task reassigned to Lori Burgeson.
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Adam Wehner Oct 23, 2012 03:25 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty Oct 04, 2012 02:10 PM 
Adam please record the hostname in inventory when
you are done setting up this network printer,
Lacey did not plug it in and print the config page.
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Lacey Davis Oct 02, 2012 02:50 PM 
A Xerox Phaser 4620/DT Laser Printer needs to be
setup (network) and delivered to Patrick Aldrich
in NS 021. The printers W# is 20120361[Edit Inv]. The
printer needs to be connected to the computer with
the W# 20090757[Edit Inv]. The printer is located on the
counter in the tech area of ITC 008.
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