Service Request Ticket - # 48525

Service Request Information

CONTACT Name Martinez, Ruby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2012 10:26 AM
Department Multicultural Student Services Phone 88424
Location Email martiner@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20090634[Edit Inv] (opens in a new window) Bldg/Room WUC 212D
Service Tag Description Dell 22inch P2210 Professional Widescreen Monitor
Serial No. CN0U828K7444598T536S Location office
TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Oct 03, 2012 03:32 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Oct 03, 2012 03:32 PM 
Found a lot of spyware and a few trojans. Removed and now it runs 
fine.
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Andrew Gandara Oct 03, 2012 01:36 PM 
Task reassigned to Andrew Gandara.
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Nicole Crane Oct 03, 2012 01:20 PM 
Priority changed from (3) Priority to (2) High Priority.
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Nicole Crane Oct 03, 2012 01:20 PM 
called and stated that the screen has gone black 
and she is not able to do anything with her 
computer.
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Joshua Johnson Oct 03, 2012 10:26 AM 
Ruby's computer keeps getting a message telling
her that she has a virus. The message asks her if
she would like to leave the webpage. She clicks
yes and it leaves the page. She is continuing to
use the computer and the message keeps popping up. 

88424
martiner@wou.edu
WUC 212D
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