Service Request Ticket

Service Request Information

CONTACT	Name	LeRoy, JoNan	Date	Oct 04, 2012 08:33 AM
	Department	The Research Institute	Phone	88361
	Location		Email	leroyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101159 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	55NVFQ1	Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55NVFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, FileMaker Pro 11 from P0082550 moved to W#20100331 JAN2013 SR49240, TRANSFERED Acrobat Pro 10 WIN from P0081504 to DAN Clark W#20101159 NOV2013(SR52251) Adobe Dreamweaver CS6 from P0092391, Adobe Photoshop Elements v12 from P0092391
	Wired NIC	BC:30:5B:DA:92:F9

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Katie Halvorson	Oct 04, 2012 03:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Oct 04, 2012 03:45 PM	Maylimi completed this task.	Add Attachment
Katie Halvorson	Oct 04, 2012 02:37 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Katie Halvorson	Oct 04, 2012 02:37 PM	She leaves tomorrow at 11 for Alaska and needs it working by then.	Add Attachment
Maylimi Pakalapati	Oct 04, 2012 09:42 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Joshua Johnson	Oct 04, 2012 08:33 AM	JoNan is trying to hook up her outlook to her email and it is telling her that she needs to have admin rights to install the connector for the outlook to Google. 88361 HT106 leroyj@wou.edu	Add Attachment