Service Request Ticket

Service Request Information

CONTACT	Name	Poole, Jesse	Date	Oct 05, 2012 08:21 AM
	Department	Student Success & Advising Office	Phone	88083
	Location		Email	poolej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070504 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	JJ3K2F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS WIn Xp Pro installed, Microsoft Office Pro 2007 from P0063719 installed as Office Pro 2003
	Wired NIC	00:1A:A0:71:14:E6

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 08, 2012 08:09 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 08, 2012 08:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 08, 2012 08:09 AM	Jesse received laptop Friday, Oct. 5	Add Attachment
Tricia Flaherty	Oct 05, 2012 11:51 AM	new laptop setup is under Service Request Ticket - # 48561	Add Attachment
Tricia Flaherty	Oct 05, 2012 11:07 AM	He will be getting a new laptop as part of his new poosition in Academic Advising so do not "fix" or replace this station It was put back out at some point and needs to go to the computer graveyard. :)	Add Attachment
Katie Halvorson	Oct 05, 2012 08:21 AM	When he tries to put in any flash drive it says "this device is not configured correctly" And then it doesn't let him go anywhere. When he looks for it in his computer it doesn't show either.	Add Attachment