Service Request Ticket - # 48559

Service Request Information

CONTACT Name Thomas, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2012 09:50 AM
Department The Research Institute Phone 5413460593
Location Email thomasc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091534[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description Apple MacBook Pro, 15-inch, aluminum #Z0J6
Serial No. W80240XVAGZ Location Cathy Thomas

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office 2008 for MAC from P0075469, Adobe Design Std CS5.5 MAC from P0072550, Filemaker Pro license on Maint(current v12) from P0080905. SPSS Statistics v.20 Std Auth user from P0084830 renewed on P0097583(expires MAY2016),

Wired NIC C4:2C:03:0C:9C:02


Wireless NIC 90:27:E4:F1:AA:61


Bluetooth NIC 90:27:E4:F1:9A:48

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 11, 2013 07:18 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 11, 2013 07:18 AM 
Re-imaged machine yesterday and added Cathy as an
admin through the terminal.  If this didnt go
through, we can remote in to do this for her.  She
has all programs installed she requested.
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Laven Voth Jan 09, 2013 09:39 AM 
Task reassigned to Lori Burgeson.
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Katie Halvorson Dec 20, 2012 07:59 AM 
Status changed from (5) Completed to (1) Pending
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Lexie Widmer Dec 19, 2012 03:32 PM 
She has her computer back, but now needs programs
loaded on, new ticket #49191.
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Laven Voth Dec 18, 2012 11:27 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Dec 18, 2012 11:27 AM 
Getting the Macbook back from Apple tomorrow. 
Appears to be working.
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Laven Voth Dec 10, 2012 09:34 AM 
She ended up not taking it [to the mac store] yet
due to heavy workload.  Still in correspondence
with her, she will take it soon.
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Andrew Gandara Oct 15, 2012 02:58 PM 
Task reassigned to Laven Voth.
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Andrew Gandara Oct 10, 2012 02:31 PM 
Called and left VM at the home service install
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Andrew Gandara Oct 10, 2012 02:06 PM 
Ignore that last one.
The MAC store referred me to their Home Service department at: 
886-878-0047
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Andrew Gandara Oct 10, 2012 02:04 PM 
http://itunes.apple.com/us/app/2x-client-rdp-remote-
desktop/id401103105?mt=8

Works great! Thanks Trisha.
Have to turn Connect to Console setting OFF in order for it to 
work
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Andrew Gandara Oct 09, 2012 04:16 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Oct 09, 2012 04:16 PM 
That site isn't covered for on site service but we can call the Eugene 
Mac Store (1-800-689-8191) to get on site assistance there.
Have to go to class but will call tomorrow.
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Andrew Gandara Oct 09, 2012 04:15 PM 
Address is:
99 W 10th Ave
Eugene, OR 97401
Suite Number 370 (3rd floor)
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Laven Voth Oct 09, 2012 09:06 AM 
Left an email last night explaining how we would
need to see the laptop in person, as it sounds it
may need to go to the macstore, and is not a
software problem we can fix remotely.
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Joshua Johnson Oct 05, 2012 09:50 AM 
Mac book pro is acting up. The screen will go dark
on her and then the computer will shut down. The
computer will then take a long period of time to
turn back on. When the the computer is starting
back up the computer makes a beeping noise for
about 10 minutes and then returns to the regular
log in. The computer will also get really hot at
times. She is stating that it is getting hotter
than normal. The heating up is a random event. She
has the computer on a raised platform with holes
to help keep the computer cooler. The computer has
all of the programs that she works with on it and
she cannot be without this computer because the
goverment projects are on it.

5413460593
thomasc@wou.edu
Eugene location
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