Service Request Ticket

Service Request Information

CONTACT	Name	Djokotoe, Vivian	Date	Oct 09, 2012 09:45 AM
	Department	Criminal Justice	Phone	88358
	Location		Email	djokotoev@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110848 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G3Z4V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:30:3B

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Maylimi Pakalapati	Oct 16, 2012 10:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Maylimi Pakalapati	Oct 16, 2012 10:08 AM	I could not set the printer but set the copier adjacent to it with her computer.	Add Attachment
Maylimi Pakalapati	Oct 12, 2012 11:56 AM	**This is an email** I am in my office on Tuesday from 9-11. Thanks. Vivian	Add Attachment
Maylimi Pakalapati	Oct 12, 2012 08:25 AM	**This is an email** Hello Vivian Amantana, I am Maylimi with UCS. Can you please give me your convenient timings as to when can i come over and look into the printer connecting issue? Thank you, Maylimi	Add Attachment
Joshua Johnson	Oct 11, 2012 08:48 AM	I talked her through remapping the printer and it still did not work. She will be in her office until 11am.	Add Attachment
Maylimi Pakalapati	Oct 10, 2012 12:45 PM	left vm.	Add Attachment
Maylimi Pakalapati	Oct 09, 2012 01:13 PM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Nicole Crane	Oct 09, 2012 09:45 AM	She is unable to print from her computer to the printer. No error message is showing on either part. The printer is in MA 219	Add Attachment