Status changed from (1) Pending to (5) Completed

Task reassigned to UCS Tech.

This computer is acting up again. It is saying
there is no DVI cable. Lori H checked and it is
there. she has tried restarting the computer and
that did nto correct the issue.

Computer is back in HL 204

****This is an email****
Hi Janeanne,

We do have an older machine that I can prep and
put in place of this one that died.  We should
have it over there in a few days for you.

Thank you,
Lori

****This is an email****
Hello Lori and Janeanne,

I was wondering if we had an update on this
computer that will no longer work after trying to
replace most of the hardware.  Would you like us
to prepare an older machine to put in its place or
were you wanting to order a newer machine?  I left
the ticket for this task open and was hoping to
update the ticket.  Please let me know how you
would like me to proceed.

Thank you,
Lori

to Lori
Thanks Lori -
I'm copying Janeanne on this since she, and our
librarians, will need to decide how to proceed. 
Janeanne - this is the computer from room 204.
Thanks for trying - sounds like you gave it the
royal work over!
Lori H.

On Wed, Oct 24, 2012 at 9:26 AM, Lori Burgeson
 wrote:

    Hi Lori,

    I have replaced everything on the computer
that had died on you - motherboard, processor,
RAM, power supply, etc - and the computer still
wont work.  Unfortunately, the computer is out of
warranty, so we cannot get a replacement from
Dell.  There are a couple options you can choose.
 We do have some old 2007/2008 computers that we
can use to replace this one, or you can purchase a
new computer to replace this one.  I talked with
Michael about this too and let him know that I
would give you those options.  Let me know how you
would like to proceed.  I am sorry I couldn't save
this little guy for you, but I guess it was just
his time to go.

    Thanks,
    Lori

Tried a different power supply and computer still
didnt turn on.  Last thing to try is RAM.

Replaced the motherboard and still getting an
amber 3 with no power.  Warrantied a processor to
see if this will resolve the issue.

Out of warranty. Lori is ordering a new motherboard.

Task reassigned to Lori Burgeson.

Computer is with us