Service Request Ticket - # 48605

Service Request Information

CONTACT Name Hendrickson, Angela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2012 09:37 AM
Department Center for Academic Innovation Phone 88042
Location Email hendrica@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070969[Edit Inv] (opens in a new window) Bldg/Room AD
Service Tag Description Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
Serial No. 5MZDBG1 Location Dawn Brown, MIA 6/15/23

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Windows XP Pro Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065983

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3B:7B:60:63

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Nov 29, 2012 10:43 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Nov 29, 2012 10:43 AM 
Reimaged with band new image and delievered
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Laven Voth Nov 13, 2012 04:47 PM 
Task reassigned to Laven Voth.
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Lori Burgeson Nov 13, 2012 07:57 AM 
Picked up laptops yesterday.  Laven is working on
them.
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Joshua Johnson Nov 12, 2012 09:43 AM 
Called and said that someone can come and get them
at any time. Someone is always in the office.
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Andrew Gandara Nov 09, 2012 12:38 PM 
Left VM
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Laven Voth Oct 11, 2012 04:29 PM 
Called, went to VM.  VM said out of the office
until Oct 19
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Joshua Johnson Oct 10, 2012 09:37 AM 
****This is an email****

20070969[Edit Inv]
20070970[Edit Inv]
20070971[Edit Inv]
20070972[Edit Inv]
20090973[Edit Inv]
20080377[Edit Inv]

On 10/10/2012 9:17 AM, ucshelpdesk wrote:
> On 10/10/2012 9:06 AM, Angela Hendrickson wrote:
>> Hi --
>>
>> A month or so ago, Laven re-imaged several
laptops for me?  We got out a couple to use last
week, and they were horribly slow! I'm hoping
someone can fix them so they are actually usable.
>>
>> Angela
>>
>> Angela,
> Can I get the WOU numbers off of the computers?
>
> Joshua Johnson
>

-- 
 

Angela Hendrickson
Program Manager

Division of Extended Programs
Western Oregon University
345 N Monmouth Ave
Monmouth, OR  97361

Phone 503-838-8042
Fax 503-838-8473

wou.edu/extendedprograms
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