Service Request Ticket - # 48614

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2012 01:07 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110028[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. CNQG4R1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:71:AF:B4


Wireless NIC A0:88:B4:72:C0:50


Bluetooth NIC D0:DF:9A:3E:FB:AF

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 12, 2012 12:20 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 12, 2012 12:20 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 12, 2012 12:20 PM 
We cannot add a local login account for any
student check-out computers.  Students first need
to login to the computer on campus to be able to
use the computer off campus.
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Lori Burgeson Oct 12, 2012 09:27 AM 
****This is an email****
Hi Laven wants to come over and work on the laptop
attached to request 48247. I just got back and you
are gone for the day so I am emailing my
availability for tomorrow Friday, October 12th. I
am available from 11am ¿ 2pm. If this doesn¿t work
let me know and we will work on this for next
week. Thanks!
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Laven Voth Oct 11, 2012 04:30 PM 
Left VM
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Nicole Crane Oct 10, 2012 01:07 PM 
****This is an email****
I have one more laptop that students cannot log 
into off campus. I need an off campus log in put 
on it please. The log in is:
 
                woustudent       

                Student!

 

The laptop is 20110028[Edit Inv]
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