Service Request Ticket

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Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Oct 11, 2012 03:07 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090472 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
	Serial No.	HAV405353	Location	PDR
	Model	8860/DN	Hostname	ns004.wou.edu
	Notes	140.211.76.77	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:C4:2A:8F

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 05, 2012 09:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 05, 2012 09:02 AM	Printer is back in production.	Add Attachment
Lori Burgeson	Nov 05, 2012 07:24 AM	John replaced parts on 2 library printers Friday. The printer we had needed more repairs and it is ready to be taken back to the library today.	Add Attachment
Lori Burgeson	Oct 30, 2012 12:53 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lori Burgeson	Oct 30, 2012 12:53 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 30, 2012 12:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 29, 2012 03:29 PM	John from Cascade came out to look at the printers. He is going to be ordering parts for the two printers and will be back out to replace those parts later this week.	Add Attachment
Lori Burgeson	Oct 29, 2012 08:32 AM	Called Cascade. Waiting for call from them to set up an appointment.	Add Attachment
Andrew Gandara	Oct 25, 2012 11:59 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 24, 2012 04:07 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 24, 2012 04:07 PM	She is still having the problem with it always jamming.	Add Attachment
Andrew Gandara	Oct 24, 2012 03:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 24, 2012 03:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 24, 2012 03:36 PM	Waited till the printer cleaned itself.	Add Attachment
Lori Burgeson	Oct 24, 2012 06:52 AM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Oct 24, 2012 06:52 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Adam Wehner	Oct 23, 2012 03:30 PM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Wehner	Oct 23, 2012 03:30 PM	You will need to call this into Cascade Computer Maintenance in Salem. They are who handles the contracts on the printers. You will need the serial number of the printer when you call.	Add Attachment
Joshua Johnson	Oct 22, 2012 08:09 AM	**This is an email** Dear Techs, We've had this ticket open since the 11th and we've now had to shut the printer down since it's jamming every page. This is one of our main public area printers and we really need it up and running. Could you make this ticket a priority for us? Thanks so much, Lori H. -- Lori Hilterbrand Public Services Unit Coordinator Hamersly Library Western Oregon University 503-838-8441	Add Attachment
Katie Halvorson	Oct 11, 2012 03:07 PM	printer in library is constantly jamming. Every print job is jamming and then they fix it and it jams again. HLRef printer	Add Attachment