Service Request Ticket

Service Request Information

CONTACT	Name	Elton, Mark	Date	Oct 12, 2012 10:02 AM
	Department	Business/Economics Division	Phone	88359
	Location		Email	eltonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091279 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53BZjm1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F3:EA

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 16, 2012 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 16, 2012 03:24 PM	**This is an email** I ran by your office and added you (eltonm) as an admin on the computer. You should be able to update all programs and install any that you may need.	Add Attachment
Andrew Gandara	Oct 16, 2012 03:24 PM	**This is an email** Do I have to be there for this to happen?	Add Attachment
Andrew Gandara	Oct 16, 2012 03:24 PM	**This is an email**	Add Attachment
Andrew Gandara	Oct 16, 2012 03:14 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 16, 2012 03:04 PM	**This is an outgoing email** Hi Mark, I need some additional information regarding service request #48631 Description: Would like to have admin rights What times throughout the week are you available to have someone come out and give you admin rights to your machine? Thanks, - Andrew Gandara	Add Attachment Public
Andrew Gandara	Oct 16, 2012 03:03 PM	Left VM	Add Attachment
Laven Voth	Oct 16, 2012 09:52 AM	Left VM	Add Attachment
Joshua Johnson	Oct 12, 2012 10:02 AM	mark Elton would like to have admin rights to his computer so that he can update his web browser and other programs WH 207A 88336 eltonm@wou.edu	Add Attachment