Service Request Ticket

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Service Request Information

CONTACT	Name	Hewett, Dianna	Date	Oct 12, 2012 10:48 AM
	Department	Business/Economics Division	Phone	88722
	Location		Email	hewettd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120404 (opens in a new window)	Bldg/Room	WEST 101
	Service Tag		Description	Xerox Phaser 4620/DT Laser Printer
	Serial No.	XLV380712F	Location	westhouse.wou.edu
	Model	4620/DT	Hostname	westhouse.wou.edu
	Notes	1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty PRINTER MAINT: Xerox Phaser 4620 Transfer Roller #JC93-00271B, Fuser maintenance Kit for Phaser 4600/4620 #115R00069 from VISA2014004528 SR56330 MAY2015 IP:140.211.64.54	Ink/Toner Refill
	Wired NIC	00:00:AA:D8:67:D5

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	mcevilld@wou.edu	88507

Tracking

Entered by	Date	Memo
Dave McEvilly			Email Public
Entered by	Date	Memo
Dave McEvilly	Nov 14, 2012 05:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dave McEvilly	Nov 14, 2012 05:04 PM	I created the start of the new Group policy for West House. The policy maps the printer to the computers.	Add Attachment
Lori Burgeson	Nov 13, 2012 03:13 PM	Task reassigned to Dave McEvilly.	Add Attachment
Lori Burgeson	Nov 13, 2012 03:13 PM	BU70525Student and BU70526Student need to have WH-WestHouse printer the default printer for all users logging in.	Add Attachment
Lori Burgeson	Nov 09, 2012 07:38 AM	**This is an email** Hi Dianna, The name change of the Xerox printer is complete on Krusty. You will add it to your computer the same way you did when it was called loophole. You can now find it under WH-WestHouse. Please print out a test page to check to make sure it is functioning properly for you. We will now start the process of making it the default printer for those two general use computers in that area. I will let you know what that has been completed. Thank you, Lori	Add Attachment
Lori Burgeson	Nov 09, 2012 07:01 AM	Printer name needed to be changed from Loophole to WestHouse. Paul changed the name in DNS. I deleted the printer loophole but could not delete the port - it said it was still in use. Printer is now called WH-WestHouse. Dave can now make this printer the default printer on the two general use computers in that area.	Add Attachment
Lori Burgeson	Nov 09, 2012 06:59 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Nov 09, 2012 06:59 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lori Burgeson	Nov 01, 2012 11:37 AM	Emailed Dianna to let her know that both Win7 and WinXP users will use Krusty to find the printer. I loaded both x64 and x86 printers on Krusty.	Add Attachment
Andrew Gandara	Oct 31, 2012 01:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 31, 2012 01:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 31, 2012 01:07 PM	**This is an email** Hello Dianna, We got the new printer set up over the network. You can add it just like you would any other printer by going to \\krusty and finding the printer. The new printer is called "WH-Loophole". It should almost at the very bottom of the list. If you have problem connecting to it we can come by and walk you through it. The drivers may or may not work with windows xp computers. They will for sure work with windows 7, but we are in the process of getting the xp drivers on the server. Thanks,	Add Attachment
Lori Burgeson	Oct 30, 2012 03:00 PM	Task reassigned to Lori Burgeson.	Add Attachment
Andrew Gandara	Oct 29, 2012 04:17 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 29, 2012 04:17 PM	Printer delivered. Just waiting to set it up on the print server. Then I will email Dianna about when its available and how to access it.	Add Attachment
Andrew Gandara	Oct 29, 2012 01:31 PM	**This is an outgoing email** Hi Dianna , I need some additional information regarding service request #48634 Description: NEW EQUIP SETUP: Xerox printer needs to be set up and delivered to room 101. (Order # 4032) I was wondering if you already have an active ethernet port for the new printer? If so we can come set up the printer for you. However, if not, could you please call Megan at 88925 and talk with her about getting a port set up so that we can come install the new printer. Thanks, - Andrew Gandara	Add Attachment Public
Andrew Gandara	Oct 29, 2012 01:28 PM	Left VM asking if there was active port ready. If not, to call Megan and get it activated.	Add Attachment
Lori Burgeson	Oct 29, 2012 08:31 AM	140.211.64.53 loophole.wou.edu	Add Attachment
Lori Burgeson	Oct 26, 2012 01:32 PM	Emailed Paul to get an IP addy	Add Attachment
Lori Burgeson	Oct 24, 2012 06:51 AM	Task reassigned to UCS Tech.	Add Attachment
Adam Wehner	Oct 23, 2012 03:24 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lacey Davis	Oct 12, 2012 10:48 AM	A Xerox Phaser 4620/DT Laser Printer needs a network set up and to be delivered to West House room 101. The printer W# is 20120404. The printer is located on the counter in ITC 008. The big part of the printer needs to be set on top of the little part.	Add Attachment