Service Request Ticket - # 48648

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 15, 2012 01:00 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080625[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
Serial No. G88492A8XYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS MAC OS X 10.5 (LEOPARD) Software MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488. (UPGRADED Adobe Creative Suite Prem CS2 V2 Mac License from P0056554, Macromedia Studio 8 with Flash Pro from P0058823)Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067

Wired NIC 00:23:32:2E:32:30

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact mpakalapati11@wou.edu 88925

Tracking

Entered by Date Memo
Maylimi Pakalapati
Email

Public
Entered by Date Memo
Maylimi Pakalapati Oct 19, 2012 07:53 AM 
Status changed from (1) Pending to (5) Completed
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Maylimi Pakalapati Oct 19, 2012 07:53 AM 
****This is an email****
She has Mac OS 10.5 and google chrome is no longer
updating it.I tried to disable the chrome flash
player plugin and install a newer version of adobe
flash player on her Mac but this is not helping as
well.I asked her to use other web browsers for
playing videos.
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Maylimi Pakalapati Oct 17, 2012 09:25 AM 
****This is an email****
Hello Denise,

I am Maylimi with UCS.
Can you please let me know that when can i come
over and look into the issue of "computer not
seeing update in plug - in on Mac"
My woking hours for today are 8 am to 10 am and 12
pm to 3:30 pm.I do not work tomorrow.

Thank you,
Maylimi
UCS tech
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Maylimi Pakalapati Oct 15, 2012 03:05 PM 
Task reassigned to Maylimi Pakalapati.
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Katie Halvorson Oct 15, 2012 01:00 PM 
When she tries to get on WOUTV and youtube it says
her flash player is out of date and when she
follows the link to update it, it installs but
when she gets back on Chrome it says flash player
blocked because it is out of date.  She has tried
restarting and still the same issue.  When she
looks in her application folder it says she has
Adobe flash.
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