Service Request Ticket - # 48653

Service Request Information

CONTACT Name Thomas, Ashley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 15, 2012 02:01 PM
Department Student Enrichment Program Phone 88550
Location Email thomasa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090422[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8560DN Color Printer #8560/DN
Serial No. FBT271652 Location PDR

Model 8560/DN Hostname
Notes duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppmcolor or B&W Ink/Toner Refill Black:108R00709 Blue:108R00706 Yellow:108R00708 Magenta:108R00707

Wired NIC 00:00:AA:C5:77:73

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Oct 17, 2012 09:03 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Oct 17, 2012 09:03 AM 
Done
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Adam Wehner Oct 17, 2012 08:55 AM 
Printer is unjammed and up and running.
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Lori Burgeson Oct 15, 2012 02:37 PM 
Task reassigned to Adam Wehner.
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Katie Halvorson Oct 15, 2012 02:01 PM 
They got a printer jam and got most of the paper
out but there is a tiny piece left that won't let
the error message go away.  Paul went to look at
it and he couldn't figure it out either.  She was
told not to restart the printer.  Error message
about printer jam won't go away.
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