Service Request Ticket

Service Request Information

CONTACT	Name	Boderman, Don	Date	Oct 17, 2012 08:56 AM
	Department	Student Enrichment Program	Phone	88656
	Location		Email	boderman@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110245 (opens in a new window)	Bldg/Room	PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	9QBQ2R1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:74:20:A7
	Wireless NIC	A0:88:B4:CA:A9:E8
	Bluetooth NIC	C0:F8:DA:E9:CC:DA

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 17, 2012 03:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 17, 2012 03:10 PM	He was in full screen mode. Took it out and bookmarks came back	Add Attachment
Andrew Gandara	Oct 17, 2012 02:39 PM	Task reassigned to Andrew Gandara.	Add Attachment
Lori Burgeson	Oct 17, 2012 09:25 AM	Left vm	Add Attachment
Joshua Johnson	Oct 17, 2012 08:56 AM	Don Boderman would like to have some help setting up a toolbar on Firefox. I have tried to talk him through it on the phone and was unsuccessful. 88551 boderman@wou.edu APSC 201	Add Attachment