Service Request Ticket - # 48672

Service Request Ticket - # 48672

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Service Request Information

CONTACT	Name	Nelles, Karen	Date	Oct 17, 2012 09:10 AM
	Department	University Housing	Phone	88382
	Location		Email	nellesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100285 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	SCN06P3K0H6	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	1C:C1:DE:49:26:E2

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 12, 2012 06:28 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Nov 12, 2012 06:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 12, 2012 06:28 AM	**This is an email** Myron and John Rushing had me order new print heads. My printer has two. They also showed me how to dock my print heads so I have access to them. My husband works at HP and he showed me how to clean my print heads. My yellow black print head has been replaced. My red print head is now striping but I plan to clean it. So in summary, my red print head is now striping but I plan to clean or replace. So I do not need help. Karen	Add Attachment
Lori Burgeson	Nov 09, 2012 08:45 AM	**This is an email** Hi Karen, I was wanting to touch base with you regarding a printer for which we have a service request. It looks as though a repair man has been out and was wanting to know if you were still having issues with this printer. In the original service request, it mentions that the printer was leaving stripes on the paper. Please let me know how your printer is working for you since the technician was out. Thank you, Lori	Add Attachment
Lori Burgeson	Oct 24, 2012 06:53 AM	Task reassigned to UCS Tech.	Add Attachment
Adam Wehner	Oct 23, 2012 03:25 PM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Wehner	Oct 23, 2012 03:25 PM	I talked with John about this. He is going to go look at it. It is probably the print heads.	Add Attachment
Megan Thibeault	Oct 17, 2012 09:12 AM	Task reassigned to Adam Wehner.	Add Attachment
Megan Thibeault	Oct 17, 2012 09:11 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Oct 17, 2012 09:10 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 17, 2012 09:10 AM	Karen has a HP Jet Pro 8000 and when she prints to it, it leaves stripes on the papers. She believes that it is a printer head that has gone out. This is a local printer.	Add Attachment