Service Request Ticket - # 48673

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 17, 2012 09:17 AM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100758[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. GCSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:AA:B1


Wireless NIC 18:3D:A2:17:0C:08


Bluetooth NIC 1C:65:9D:F5:60:7E

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Oct 17, 2012 03:48 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Oct 17, 2012 03:48 PM 
Scanned AntiSpyware. Found some threats. Got rid of them. Done.
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Andrew Gandara Oct 17, 2012 02:21 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Oct 17, 2012 02:21 PM 
At reference desk from 3-5 pm today so we can run it then
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Joshua Johnson Oct 17, 2012 09:17 AM 
Yesterday 10/16/2012 lori bullis came into work
and her computer is stating that sophos has
detected a potential threat. when she opened it up
it shows that there is 6 items. She would like to
have a tech run malware checks on it.


LIB 117G
88884
bullisl@wou.edu
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