Service Request Ticket

Service Request Information

CONTACT	Name	Zobel, Gregory	Date	Oct 17, 2012 12:11 PM
	Department	Education & Leadership	Phone	88728
	Location		Email	zobelg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110578 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Dual-core
	Serial No.	C1MH605EDV13	Location	PDR
	CPU	Intel Core i5(2.4GHz, 3MB L3)
	OS	Unknown	Software	MSOffice2011std MAC P0084052, AdobeMasterCS5.5MAC P0084052, VMWareFusionv4P0084052 upgdv.6 P0094858 JULY2014 Bootcamp WIN7Pro P0084058, Keynote'09 P0086780 redemptioncode his AppleID, AdobeCaptivate6MAC P0087260, Screenflow 4upg VISA2012003228, Pixelmatorv2.1 VISA2012003278, ComicLife2 VISA2012003277, CamtasiaMAC v2.4 VISA2013003651 ADDTL SOFTWARE FROM ITC001LAB:FinalCutExp4 Labstation bundle, Renamerv4.3.2 VISA2014004170, EndNoteX7Hybrid(WIN/MAC)Upg P0095604, Bartenderv1.2.21 VISA2014004171, AlFredPowerPackv2.5 VISA2014004172, DaisyDiskv3.0.3.1 VISA2014004191, DevonTech InfoWorkersProbundle(DevonagentProv3.8.1 and DevonthinkProOfficev2.7.7)&DevonTech MyThoughtsv1.4 VISA2014004192, DragonDictate MAC4 VISA2014004594,
	Wired NIC	3C:07:54:79:B9:5C
	Wireless NIC	68:A8:6D:4B:F7:60
	Bluetooth NIC	68:A8:6D:4B:F7:61

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 19, 2012 01:17 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Gandara	Oct 19, 2012 01:17 PM	Installed	Add Attachment
Andrew Gandara	Oct 18, 2012 01:35 PM	**This is an email** Hooray! See you then. My office is ED 238.	Add Attachment
Andrew Gandara	Oct 18, 2012 01:35 PM	**This is an email** Friday at 1 pm works for me. See you then,	Add Attachment
Andrew Gandara	Oct 18, 2012 01:24 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 18, 2012 01:24 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Andrew Gandara	Oct 18, 2012 01:24 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Andrew Gandara	Oct 18, 2012 01:24 PM	**This is an email** How about Friday morning 10 am or 1 pm?	Add Attachment
Andrew Gandara	Oct 18, 2012 12:13 PM	**This is an outgoing email** Hi Greg, I need some additional information regarding service request #48678 Description: Install Adobe Captivate v6 for MAC on MAC laptop for Greg Zobel from order#6568 When would be the best time to come install the Adobe software on your computer? Thanks, -Andrew Gandara	Add Attachment Public
Andrew Gandara	Oct 18, 2012 12:12 PM	Left VM	Add Attachment
Tricia Flaherty	Oct 17, 2012 12:11 PM	the installer can be found at T:\Adobe Captivate\Captivate_v6\Captivate_6_MAC	Add Attachment