Service Request Ticket - # 48693

Service Request Information

CONTACT Name Carano, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2012 03:58 PM
Department Education & Leadership Phone 88604
Location Email caranok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101097[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. GW8P1Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Windows 7 Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0080246, NVivo v9 from P0084786

Wired NIC 5C:26:0A:56:08:F7


Wireless NIC 18:3D:A2:15:72:60


Bluetooth NIC 68:A3:C4:47:07:70

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Oct 19, 2012 04:50 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Oct 19, 2012 04:50 PM 
Priority changed from (1) Highest Priority to (3) Priority.
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Andrew Gandara Oct 19, 2012 04:50 PM 
****This is an email****
Hello Ken,

I forgot to tell you how to get your old files and stuff back.
If you click on "My Computer" on your desktop, then click on the 
local "C:" drive there is that folder named "Ken" that you threw 
everything in. All of your files from the old machine are nested 
safely in there.
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Andrew Gandara Oct 19, 2012 04:49 PM 
Updated in recored time
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Andrew Gandara Oct 19, 2012 03:53 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Andrew Gandara Oct 19, 2012 03:46 PM 
Backed up all of his stuff onto an external.
Upgrading his computer to win7. Going to see if that fixes the 
wireless/ethernet issues its having
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Katie Halvorson Oct 18, 2012 03:58 PM 
He needs his folders/drives backed up to put on a
temp computer until it his new one arrives.
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