Service Request Ticket

Service Request Information

CONTACT	Name	Dukes, Gary	Date	Oct 19, 2012 08:06 AM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080598 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	DF23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642
	Wired NIC	00:21:70:48:B5:F4

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 23, 2012 10:02 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 23, 2012 10:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 23, 2012 10:01 AM	Uninstalled all instances of Java and installed 6_35. Also reinstalled Sophos as it was giving errors.	Add Attachment
Katie Halvorson	Oct 19, 2012 08:06 AM	When he tries to get on Banner it says j initiator is too low. Sounds like he installed the newest version and needs to reinstall the version he had before. He's not the first person with the problem. Out of office Friday but can still go and fix computer if need be.	Add Attachment