Delivered USB receiver Tuesday, Nov. 20.  Jesse
will reopen ticket if that receiver does not work

New USB receiver will be shipped out to us via
USPS.  Should arrive within 7-10 business days.

****This is an email****
Hi Kenny,

The serial number I have is as follows:  10814261

Please let me know if you need additional information.

Thanks,
Lori

****This is an email****
Email to Evoluent:

Hello,

I work in the IT department of Western Oregon
University and we ordered an ergonomic mouse from
Evoluent through Other World Computing.  The user
that needed this mouse has tried using it on
several computers all with the same result:  The
mouse will only work intermittently or not at all.
 It looks as though it will only work on the first
USB port the wireless mouse is plugged into but
for short bursts of time, and when trying other
ports, it wont work at all.  We in IT have tried
to help troubleshoot the issue and have tried
using the mouse ourselves and plugged other
peripherals into ports which all work.  I believe
it is an issue with the mouse itself and was
hoping we could have a replacement mouse sent.

I tried contacting Other World Computing first and
the representative I spoke with on the phone
mentioned that the warranty is handled through
Evoluent, so I would need to contact the company
directly.

Please contact me either through email or phone. 
We would need to get a replacement for this user
as he has much difficulty using a standard mouse.

Thank you,
Lori

Task reassigned to Lori Burgeson.

The rest of the day today. 

The wireless mouse it disconnecting and
reconnecting. It works at times and then not work.
He has tried this same mouse on several computers
and he is still getting the same issue. He
purchased the mouse the UCS.


88083
APSC 414
poolej@wou.edu