Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Oct 19, 2012 10:51 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071112 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SW88176MTZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:4F:D6:55
	Wireless NIC	00:1E:C2:C5:C7:89
	Bluetooth NIC	00:1E:C2:99:40:0F

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 22, 2012 02:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 22, 2012 02:32 PM	Connected printer from IP. There is a button on the back of the print server that printers out a test page with the print server's configuration.	Add Attachment
Andrew Gandara	Oct 22, 2012 02:03 PM	Set up computer and brought back old one. They just need the printer (Mark Twain) set up. Will give info to Adam to set up and connect that printer	Add Attachment
Andrew Gandara	Oct 22, 2012 01:27 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 22, 2012 01:27 PM	Went over and she wasn't there. Asked her receptionist is she could have her call me when she gets back in.	Add Attachment
Joshua Johnson	Oct 22, 2012 09:42 AM	The computer is an Imac	Add Attachment
Andrew Gandara	Oct 19, 2012 01:37 PM	Called and left VM asking if the old one is just the tower or if that includes the monitor/keyboard/mouse/cables. Also if we will need that stuff for the new computer that needs set up	Add Attachment
Joshua Johnson	Oct 19, 2012 10:51 AM	There is a loner mac in the writing center that needs to be picked up(20071112). There also is one that needs to be set up (20091462). Katherine would like to have this done when someone is available. Katherine Schimidt APSC 301 88234	Add Attachment