Service Request Ticket - # 48699

Service Request Information

CONTACT Name Jack, Roben   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 19, 2012 10:59 AM
Department Advancement & Foundation Phone 88468
Location Email jackr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030620[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 5VC0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. 5VC0Y41 Location ITC 007 Storage

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:FE:CC

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Oct 19, 2012 03:06 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Oct 19, 2012 03:06 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Oct 19, 2012 03:06 PM 
Ran Superantispyware. Good to go.
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Joshua Johnson Oct 19, 2012 10:59 AM 
The front terminal computer (20030620) in Jensen
Museum has a virus on it. Sophos has found and
quarantined 1 item and has 13 other errors.  The
computer was running really slow and it was found
that the computers AV was disabled.

jackr@wou.edu
88468
Jensen Arctic Museum
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