Service Request Ticket - # 48701

Service Request Information

CONTACT Name Jack, Roben   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 19, 2012 02:11 PM
Department Advancement & Foundation Phone 88468
Location Email jackr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030620[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 5VC0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. 5VC0Y41 Location ITC 007 Storage

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:FE:CC


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Nicole Crane Dec 19, 2012 11:09 AM
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Oct 19, 2012 03:08 PM
Task reassigned to Self Resolved.
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Andrew Gandara Oct 19, 2012 03:08 PM
The computer already has anti-virus. Ran a scan and took care of it.
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Katie Halvorson Oct 19, 2012 02:11 PM
****This is an email****
scan information
items scanned- 51,194
items detected -1
Items passed to Quarantine: 1
Items not acessable -184
other errors: 1
! Administrator rights for rootkit scan
!  Controlled application Azureus ( of type File
Sharing application) detected

(Sophos antivirus scan) could not cut and paste
the information so I
typed it up from the "Scan my computer summery"

P.S.- The version of Lavasoft Antivirus E has been
deleated and was
only installed to version 6 which, has been
outdated since 2004. I
tried to upload the free version, of Lavasoft SE
10 but I needed
admistrator rights to download, 1. If possible may
I have them, 2. If
not could you come by and install it I think it
would speed up the
computer vastly.

Harry Hill
Jansen Arctic museam
CPU #20030620[Edit Inv]
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