Service Request Ticket - # 48704

Service Request Information

CONTACT Name Beck-Boersma, Bev   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2012 08:50 AM
Department Business Services Phone 88958
Location Email boersmab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20111167[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Dell UltraSharp U2412M 24inch WFP Monitor
Serial No. CN0M2GCR742612562RGL Location STORAGE was Beverly Beck-Boersma
TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact mpakalapati11@wou.edu 88925

Tracking

Entered by Date Memo
Maylimi Pakalapati
Email

Public
Entered by Date Memo
Maylimi Pakalapati Oct 22, 2012 01:46 PM 
Status changed from (1) Pending to (5) Completed
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Maylimi Pakalapati Oct 22, 2012 01:45 PM 
It was not a virus issue.It was a problem with her
banner account.Her superviser created a new Banner
account for accessing wou.tst.ous and it worked
well for her.
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Maylimi Pakalapati Oct 22, 2012 12:14 PM 
****This is an email****
Hello Bev Boersma,

I am Maylimi with UCS.
Can you please let me know that when can i look
into the issue of " probable virus in computer" ?

Thank you,
Maylimi
UCS tech
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Maylimi Pakalapati Oct 22, 2012 10:35 AM 
Task reassigned to Maylimi Pakalapati.
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Joshua Johnson Oct 22, 2012 08:50 AM 
The computer is running slow and when she is
typing ectra letters are appearing. beause of this
she thinks that she has a virus.

AD 101
88958
boersmab@wou.edu
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