Service Request Ticket - # 48707

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2012 09:49 AM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100324[Edit Inv] (opens in a new window) Bldg/Room OPE 206
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB889194 Location Dance Instructor office

Model P3600/DN Hostname odette.wou.edu
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, IP:140.211.112.34 Ink/Toner Refill

Wired NIC 00:00:AA:BE:40:34

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Dec 06, 2012 03:49 PM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Dec 06, 2012 03:49 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Dec 06, 2012 03:39 PM 
After looking closer at the printer, under the
toner behind the glass window in a small space in
the back a 2x2" piece of paper was jammed in a
crack above the rollers.  

Also, there are 2 spaces for rubber bands to spin
the roller under the toner but only one rubber
band is in place.  The paper was ripped off and
stuck on the side with the missing rubber band.

Printed out test sheet under cleaning options and
prints good.
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Adam Fyffe Dec 06, 2012 02:43 PM 
Lenore is ordering a new toner, she will call back
when it arrives.
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Adam Fyffe Dec 05, 2012 04:50 PM 
Task reassigned to UCS Tech.
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Adam Fyffe Dec 05, 2012 04:50 PM 
Used printer settings to clean 2 times, took ink
out and cleaned inside the printer.  Printed a
test page but still streaking.  Used printer
settings to clean 2 more times but still streaking.

Sharon will be in her office until 9pm tomorrow.
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Katie Halvorson Dec 05, 2012 03:27 PM 
She is in till 8pm so she can let you in the
office most of today.  She will be in her office
tomorrow morning at 9am as well.
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Adam Fyffe Dec 05, 2012 02:18 PM 
Left VM
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Adam Fyffe Dec 05, 2012 10:01 AM 
Task reassigned to Adam Fyffe.
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Joshua Johnson Dec 05, 2012 09:23 AM 
Sharon Oberst called and was wondering what the
status of this task was. She is getting anxious to
have this taken care of.

88243
obersts@wou.edu
Sharon will be in the office until 2 pm today
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Katie Halvorson Nov 15, 2012 01:07 PM 
but will be back at 430
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Katie Halvorson Nov 15, 2012 01:07 PM 
She is available till 330 and has a meeting till 430.
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Nicole Crane Nov 05, 2012 02:20 PM 
She called to check on the task
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Nicole Crane Nov 05, 2012 02:19 PM 
Priority changed from (3) Priority to (2) High Priority.
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Joshua Johnson Oct 22, 2012 09:49 AM 
There is a printer that is old pe 210 that is
leaving streaks on the paper. The best person to
contact to get in is Shoran Oberst @ 88243 or
lenore at 88461. They will be able to let the
person in to clean the printer. The printer is a
Xerox printer.

RA 101
eliassl@wou.edu
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