Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Oct 22, 2012 02:14 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070123 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	5GGBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2003 from student licenses
	Wired NIC	00:1A:A0:52:F9:B0

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 29, 2012 12:58 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 29, 2012 12:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 29, 2012 12:58 PM	The computers had no disk space left because of the amount of profiles on the computer. Reimaged all affected computers because deleting the profiles took over an hour per machine.	Add Attachment
Joshua Johnson	Oct 25, 2012 08:40 AM	Ref 30 (20070115) is also having this same issue. The computer is also saying that there is not free space on the computer.	Add Attachment
Maylimi Pakalapati	Oct 23, 2012 08:24 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Nicole Crane	Oct 23, 2012 08:03 AM	Also computer 20070108 is not allowing log ins	Add Attachment
Nicole Crane	Oct 22, 2012 02:14 PM	Their Ref-31 20070123. Wont allow log in. It says that the profile activation could not be activated. Started this afternoon. Did a re-start and it didn't help.	Add Attachment