Service Request Ticket - # 48730

Service Request Information

CONTACT Name Howard, Ava   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2012 04:31 PM
Department Natural Science Division Phone 88702
Location Email howarda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050130[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 5BTVW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8F:3C:27


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public

Entered by Date Memo
Blake von Brockdorff Dec 13, 2012 10:55 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Blake von Brockdorff Dec 13, 2012 10:55 AM
Back and working
Add Attachment
Blake von Brockdorff Dec 11, 2012 04:22 PM
Appointment set for Thursday at 9am
Add Attachment
Blake von Brockdorff Dec 11, 2012 03:29 PM
Reimaged the machines. Waiting for her to be back
in the office to return.
Add Attachment
Blake von Brockdorff Dec 10, 2012 03:06 PM
The machine is even having issues logging in. Same
with her second lab machine. Brought them back to
UCS for troubleshooting
Add Attachment
Blake von Brockdorff Dec 10, 2012 01:56 PM
Task reassigned to Blake von Brockdorff.
Add Attachment
Tricia Flaherty Oct 23, 2012 04:31 PM
She is having difficulty with the software on her
back office station, it all the sudden went into a
DEMO/Trial mode on her and won't accept the key
and Reg code she has(she has the actual media with
REg info)  It is giving wierd error messages.  I
tried to help her over the phone but it will
either require uninstall and reinstall or contact
support at Systat to determine why it stopped
registering(too many installations? corrupt
license info? who knows?)
You will find the installer and serial Key etc.
for her SigmaPlot 11 software at T:\Systat
Software\SIGMA PLOT v11_0

Her Availability this week is as follows:
WED & FRI  8:30am-11am(she has class at 11)
WED 12-2pm
THURS 10-11:45am
FRI  after 1pm
Add Attachment