Service Request Ticket - # 48738

Service Request Information

CONTACT Name Sexton, Bill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2012 10:43 AM
Department Human Resources Phone 88139
Location Email sextonw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101460[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44TSJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, Adobe Acrobat Pro XI(v.11) from P0093895 TRANSFER to W#20150659 SR62195 DEC2016

Wired NIC 78:2B:CB:A6:62:D5

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 24, 2012 11:15 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 24, 2012 11:15 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 24, 2012 11:15 AM 
Installed Java 6_35 and banner now works for Bill.
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Joshua Johnson Oct 24, 2012 10:43 AM 
Banner will not log on. There is a message that
says that the "j-initiator is to low install
1.1.8.2 or higher". He is unable to log into banner.


88139
sextonw@wou.edu
AD 205B
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