Service Request Ticket - # 48745

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2012 03:06 PM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120221[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. D25J619ADHJW Location Going to PDR

CPU 3.4GHz Quad-Core Intel Core i7


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 for MAC std from P0086494, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844 transferred from old CH311 stations, Image should be similar to ITC104 LAB, Adobe Master Coll. CS6 from P0091311 JULY2013, for use with Vinyl Cutter SureCutsALotPro_USCUTTER from VISA2013003840

Wired NIC A8:20:66:05:2C:13


Wireless NIC 7C:C3:A1:B7:9D:D4


Bluetooth NIC 7C:D1:C3:A1:44:22

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 25, 2012 10:40 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 25, 2012 10:40 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 25, 2012 10:40 AM 
New network lines were run.  Laven and I found two
old power strips and took them over so we could
plug everything in.  All computers but one are up
and running and the Epson scanning software was
installed on the computers they are connected to.
 We will be taking over a different power cable to
get the last computer running.
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Katie Halvorson Oct 24, 2012 03:08 PM 
Contact changed from Student Student to Lenore  Eliassen.
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Katie Halvorson Oct 24, 2012 03:06 PM 
Computer not letting anyone log on.  Scanners in
room are not turning on when everything is plugged
in.  Printer error says "printing error
communication error."  WOU# 20060572-printer

20120229[Edit Inv] -scanner number but now all scanners are
having that issue.
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