Service Request Ticket

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Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Oct 24, 2012 03:32 PM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091143 (opens in a new window)	Bldg/Room	ITC 103
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
	Serial No.	W8019UJ5ATM	Location	Daniel Tankersley
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office for Mac 2008 from P0075003, Telestream - ScreenFlow 2 from VISA2009001563
	Wired NIC	58:B0:35:FE:86:D1
	Wireless NIC	F8:1E:DF:EE:64:D4
	Bluetooth NIC	58:B0:35:94:50:50

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Jan 24, 2013 01:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Jan 24, 2013 01:02 PM	Activated some software and delivered.	Add Attachment
Andrew Gandara	Jan 24, 2013 10:10 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Andrew Gandara	Jan 24, 2013 10:10 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Andrew Gandara	Jan 24, 2013 10:10 AM	Got laptop back from Apple store. Imaged, running updates and will return to ED cart	Add Attachment
Blake von Brockdorff	Dec 21, 2012 01:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Dec 21, 2012 08:41 AM	#14 is now at the Apple store for repairs. Should be back after the break	Add Attachment
Blake von Brockdorff	Dec 17, 2012 08:20 AM	Seems like the logicboard has failed. Will be sending to the Apple store for repairs	Add Attachment
Blake von Brockdorff	Nov 20, 2012 10:04 AM	Computer is failing again. Diagnosing for possible work at the Apple store. Will follow up with Kimber about the power cord and get details.	Add Attachment
Joshua Johnson	Nov 19, 2012 10:31 AM	Kimber would like to have the power cable for this computer to use with another computer.	Add Attachment
Blake von Brockdorff	Oct 31, 2012 10:29 AM	The battery was not charged. Charged for 10 minutes, then tried, worked fine	Add Attachment
Blake von Brockdorff	Oct 31, 2012 08:44 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Katie Halvorson	Oct 24, 2012 03:32 PM	Cart in main Ed office has a computer that won't turn on. Number 14 is having issues. Screen is blank and no color to power button.	Add Attachment