Service Request Ticket

Service Request Information

CONTACT	Name	Cooper, Cindy	Date	Oct 25, 2012 01:33 PM
	Department	Financial Aid	Phone	88793
	Location		Email	cooperc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20080606 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell 22 in UltraSharp 22in FPW Monitor
	Serial No.	CN0H069H7287289I0G4M	Location	PDR

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 25, 2012 02:38 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Oct 25, 2012 02:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 25, 2012 02:38 PM	Ran superanti and malwarebytes. Found some trojans and lots o malware. Good to go now.	Add Attachment
Katie Halvorson	Oct 25, 2012 01:34 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Oct 25, 2012 01:34 PM	She can't do anything on her computer and she has a phone meeting at 2 and needs to use her computer.	Add Attachment
Katie Halvorson	Oct 25, 2012 01:33 PM	When she was on google she came across an error when she was searching for something and her computer said her computer has been suspended and wants her to purchase something. When she tries to restart it brings up the same page over and page and doesn't let her do anything. She can't get into any other software either.	Add Attachment