Service Request Ticket

Service Request Information

CONTACT	Name	Case, Shelby	Date	Oct 26, 2012 09:02 AM
	Department	Student Media	Phone	89697
	Location		Email	cases@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050905 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
	Serial No.	JBGPR81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	original MS Office Pro 2003 from P0055221, MS Office Pro Plus upgrade(installed as Office 2007) on P0088093
	Wired NIC	00:12:3F:B8:8F:B9

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Oct 31, 2012 10:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Oct 31, 2012 10:30 AM	The file Shelby was attempting to type in did not have text fields in the document. I explained you can't type in a pdf document in Reader unless the file creator has actually specified text fields. He understood and was fine with it.	Add Attachment
Blake von Brockdorff	Oct 31, 2012 08:40 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Joshua Johnson	Oct 26, 2012 09:02 AM	**This is an email** Good morning UCS staff members: I am attempting to write a reference letter based on a PDF from the Sigma Alpha Pi. This is for a student who has gone through the proper WOU online procedure to have me as a reference. Unfortunately I cannot type anything in the PDF form at all. I think I have the Adobe 9 version on my computer? My Dell Optiplex WOU number is 20050905. The deadline for this particular KWOU student to have this letter and his forms e-mailed is Oct. 31, so I still have a couple of days. Thanks for your time and help. Shelby Case Student media advisor 838-9697	Add Attachment