Service Request Ticket - # 48767

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 29, 2012 10:07 AM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20050249[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet 4250dtn #TB372ll/a
Serial No. CNDXC21440 Location PDR

Model #TB37211/a Hostname itc104.wou.edu
Notes IP: 140.211.114.77 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:13:21:26:A6:28

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Dec 10, 2012 01:42 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Dec 10, 2012 01:42 PM 
Task reassigned to Blake von Brockdorff.
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Blake von Brockdorff Dec 10, 2012 01:42 PM 
There was a job that the printer was having an
issue with processing. 33 jobs were in queue from
the past 3 months, had Dave Mc clean them out. Did
a cold reset and redid the settings, then disabled
the sleep function. So far, it seems to be
operating ok now.
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Joshua Johnson Oct 29, 2012 10:07 AM 
The laser jet printer(20050249) name "ITC 104 Lab"
in 104 will not print when a print job is sent to
it if it is in sleep mode. The printer has to be
restarted in order to get it to print. This is
causing there to be a backlog of print jobs that
become unclaimed.

Tankersley Daniel
ITC 207
89658
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