Status changed from (1) Pending to (5) Completed

She called to set up a time to deliver it. She 
has office hours at 2pm so if you could bring it 
around then that would be awesome 

Contact changed from Randy Klumph to Amy Parker.

****This is an email****
Hi Amy,

You can drop your iPad off at the service request
desk in ITC 009.  Please have your service request
number on hand so the person at the desk can
quickly access your request and hand your iPad off
to the appropriate person.  We will make sure to
call AppleCare to see if they will fix/replace it
or if we will need to charge the department for
the repair.  Once AppleCare has been contacted
after we have your iPad, we can give you a better
idea of how long it will take to get it back to you.

Thank you,
Lori

****This is an email****
Yes, please make the service request on behalf of
Amy. The problem is a cracked corner of the screen
when it was accidentally dropped.

Amy - When you take it to ITC 009, reference
TRD440 to cover the costs

****This is an email****
Randy,

I need to get the iPad's WOU number to give you
the exact details on the warranty it hold and then
I can work with our techs to find the best avenue
to get it repaired as well as arranging the
payment of any costs that may incur.  Joanie can
setup that payment prior to the ipad going out for
repair.

If purchased with AppleCare(the majority are) then
they have 2 years of coverage.  The specifics on
the accidental damage are as follows:

    Coverage for up to two incidents of accidental
damage from handling of your iPad, each subject to
a $49 service fee1

http://www.apple.com/support/products/ipad.html

I will look for your reply with the WOU number
and/or serial number, and then create a task for a
tech to contact you to arrange repair if you are
willing to cover the $49.00 service fee.

Tricia Flaherty