Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Oct 30, 2012 02:20 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120294 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 7500/DT Tabloid Color Printer
	Serial No.	RXD137415	Location	PDR
	Model	7500/DT	Hostname	optics.wou.edu
	Notes	NOT STUDENT TECH PRINTER, Color Laser - 35 ppm Mono - 35 ppm Color - 1200 x 1200 dpi - Network, USB - Gigabit Ethernet - Mac, PC, duplexing(two-sided), capacity: 1100 sheets, Maximum duty cycle: up to 150,000 pages/month Tray 1 (Multipurpose tray): Custom sizes: 3.5 x 3.9 in. to 12.6 x 47.2 in. Tray 2: Custom sizes: 5.5 x 7.2 in. to 11.7 x 17 in. Tray 3: Custom sizes: 5.5 x 7.2 in. to 13 x 18 in. MAINT: Xerox Transfer Roller F/7500DT #2416609 from P0095361 OCT2014 SR54531	Ink/Toner Refill
	Wired NIC	00:00:AA:E4:D2:02

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 30, 2012 04:57 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 30, 2012 04:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 30, 2012 04:57 PM	The print job was too large for the memory buffer in the printer. Went from "processing job" to "self memory test" and restarted. all other posters and sizes of paper work.	Add Attachment
Katie Halvorson	Oct 30, 2012 02:20 PM	**This is an email** I make sure it is the correct printer, hit print, says it is sent to printer, does not print. The printer says processing job. It does not ever print and after a while I get a little pop up box that says the printer is not available do I want to wait or exit? I have tried the wait and it still does not print. I have been trying to print now since 10am. We haven¿t had this printer very long and it was printing no problems. When I look it up under devices and printers on my computer it says it is connected.	Add Attachment
Katie Halvorson	Oct 30, 2012 02:20 PM	**This is an email** Greetings, I am unable to print to our color printer 20120294. Please move this up to a priority task if possible. Our department really needs to be able to print to this printer. Thanks! Oh it is UC-Optics on krusty	Add Attachment