Service Request Ticket

Service Request Information

CONTACT	Name	McDonnell, Amy	Date	Oct 31, 2012 09:47 AM
	Department	Creative Arts/Theater-Dance	Phone	88827
	Location		Email	mcdonnella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101409 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	C174H5ZLDHJF	Location
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license from P0081051
	Wired NIC	C8:2A:14:21:6B:66
	Wireless NIC	10:9A:DD:A6:3C:72
	Bluetooth NIC	44:2A:60:D6:E7:FD

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 19, 2012 01:36 PM	Task reassigned to Self Resolved.	Add Attachment
Lori Burgeson	Nov 19, 2012 01:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nicole Crane	Nov 15, 2012 11:27 AM	Called to say it is fixed	Add Attachment
Laven Voth	Nov 15, 2012 09:54 AM	left another vm	Add Attachment
Laven Voth	Nov 08, 2012 10:08 AM	Left VM	Add Attachment
Katie Halvorson	Nov 02, 2012 01:02 PM	Her office is OPE 207. Someone was supposed to show up this morning and no one came. She is in her office till right before 3 today.	Add Attachment
Nicole Crane	Nov 01, 2012 11:04 AM	Called to check on the request. She said that someone told her that they were going to come at 11 but nobody ever showed up.	Add Attachment
Joshua Johnson	Oct 31, 2012 09:47 AM	Amy McDonnell is not able to play her dvd because it is saying the see needs to change the region on the dvd player. She needs admin rights to be able to do this. 88827 OPE 207 mcdonnela@wou.edu	Add Attachment