Service Request Ticket

Service Request Information

CONTACT	Name	Whisenhunt, Kelli	Date	Oct 31, 2012 10:04 AM
	Department	Facilities Services	Phone	88086
	Location		Email	whisenhk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091325 (opens in a new window)	Bldg/Room	ITC 310
	Service Tag	53SYJM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53SYJM1	Location	Unused equipment from UCS
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 - DBANNED MACHINE DROPPED OFF WITH CS DEPT
	Wired NIC	B8:AC:6F:83:FB:E0

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Oct 31, 2012 11:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Oct 31, 2012 11:57 AM	Java 7 got installed. Removed and installed 6.37, then enabled Java in Firefox. Also did general updates. All works.	Add Attachment
Blake von Brockdorff	Oct 31, 2012 10:31 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Joshua Johnson	Oct 31, 2012 10:06 AM	The are given the option to install the plugin manually but when they click on the link they are taken to an Oracle web page and they are not sure where to go from there.	Add Attachment
Joshua Johnson	Oct 31, 2012 10:04 AM	There are two computers in Payroll that needs to have plugins installed so that they can access banner. The is Kelli Whisenhunt and Beth Yliniemi computers 20091322 and 20091325 AD 305 88204	Add Attachment