Service Request Ticket - # 48794

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2012 10:52 AM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071103[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. CCWKDG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066182 installed as Office Pro 2003

Wired NIC 00:21:70:03:66:1E

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Nov 14, 2012 11:13 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Nov 14, 2012 11:13 AM 
Took care of admin rights
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Blake von Brockdorff Nov 14, 2012 09:01 AM 
Task reassigned to Blake von Brockdorff.
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Lori Burgeson Nov 05, 2012 09:37 AM 
It is a Microsoft Access based,
 
but it is the specialized ACCESS program that
Upward Bound, and SEP use to track and manipulate
data on our students.
 
I am not in the office currently.
 
Shondra should be able to be reached if you have
additional questions at 503-838-8617.
 
mona
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Joshua Johnson Oct 31, 2012 10:52 AM 
****This is an email****

Dear Help Desk,

I apologize for not putting this information in my
original e-mail.

Yessenia Yazmin Alvarez, V00304890, username:
yalvarez11

and

Melyssa Lloyd, V00298777, username: mlloyd10

thank you for your help,

mona

On Mon, Oct 29, 2012 at 8:12 AM, ucshelpdesk
 wrote:

    On 10/27/2012 6:00 AM, Mona K-Hinds wrote:

        Dear Help desk,

        We have two student workers that need
"admin rights" to Computer 20071103[Edit Inv], located in
APSC 501, Upward Bound, front work area.

        These students are going to be working
with our specialized ACCESS program, and to be
able to do this, they need this first.

        If you have any questions, please contact
Shondra Russell at 503-838-8617.

        thank you,

        Mona K-Hinds

     Mona,

    Can we get the username, v-number, and email
addresses for the students that are going to be
needing these rights to the computers. We want to
make sure that the correct people get the access
they need.

    UCS Helpdesk
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