Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Oct 31, 2012 11:38 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090027 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6400, 2.66GHz, 6M, L2, 1066MHz FSB
	Serial No.	DL84NK1	Location	PDR
	CPU	Intel Core 2 Duo T9550(2.66GHz,6M L2, 1066MHZ FSB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2007 from P0071641, Microsoft Windows 8 Pro from P0087506 downgraded to Windows 7 Pro NOV2012
	Wired NIC	00:24:E8:BF:3F:FF
	Wireless NIC	00:22:FB:B1:A4:8E
	Bluetooth NIC	00:25:56:D8:75:F0

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 05, 2012 01:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 05, 2012 01:48 PM	Laptop was returned to front desk in WUC 210 and said it goes back with Chelsee	Add Attachment
Lori Burgeson	Nov 05, 2012 11:08 AM	Laptop was reimaged with Win7 and is ready for pickup.	Add Attachment
Tricia Flaherty	Nov 02, 2012 10:05 AM	license of Windows 8 Pro to be downgraded to Windows 7 Pro has been purchased on P0087506 and inventory record updated to reflect purchase	Add Attachment
Lori Burgeson	Oct 31, 2012 12:22 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 31, 2012 12:21 PM	It has WinXP, but she is putting a purchase request through Tricia to upgrade the machine to Win7. I'll upgrade the machine and give it back to Chelsee once we get that licensing information.	Add Attachment
Nicole Crane	Oct 31, 2012 11:41 AM	Her case is in the srd. And if possible she would like to have it updated to Windows 7	Add Attachment
Nicole Crane	Oct 31, 2012 11:38 AM	Lori started working on it	Add Attachment
Nicole Crane	Oct 31, 2012 11:38 AM	Laptop needs to be reimaged. No local log in account, and no special programs.	Add Attachment