Service Request Ticket

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CONTACT	Name	Ode, Judy	Date	Nov 02, 2012 07:17 AM
	Department	Center for Academic Innovation	Phone	88483
	Location		Email	odej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110773 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	44D0FS1	Location	PDR
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P008 5288
	Wired NIC	D4:BE:D9:2B:C4:D0
	Wireless NIC	8C:70:5A:3F:1B:9C
	Bluetooth NIC	08:ED:B9:DB:55:E8

TECHS	Submitted by	Lori Burgeson	Contact	burgesonl@wou.edu	88955
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Dec 19, 2012 05:01 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Dec 19, 2012 05:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Dec 19, 2012 05:01 PM	Angela Hendrickson called. According to her, the faculty member is no longer having issues.	Add Attachment
Blake von Brockdorff	Nov 21, 2012 04:06 PM	Left vm requesting availability	Add Attachment
Lori Burgeson	Nov 02, 2012 02:02 PM	**This is an email** P0085283 or maybe it¿s 20110773 It¿s a PC It get¿s the please wait screen before the Control/Alt/Delete screen and just stays there. Of course I can¿t get it to do it today. It only seems to do it when I really need it ¿ of course.	Add Attachment
Lori Burgeson	Nov 02, 2012 11:15 AM	**This is an email** Hi Judy, Can you please provide me with the 8 digit WOU number from your computer? What kind of computer do you have - Mac or PC? Is your computer taking a long time to even load a screen to let you login or does that pop up quickly and it takes forever to load after you login? This will help us better troubleshoot the issue, but I may have more questions for you later. Thank you, Lori	Add Attachment
Lori Burgeson	Nov 02, 2012 11:15 AM	Contact changed from Angela Hendrickson to Judy Ode.	Add Attachment
Lori Burgeson	Nov 02, 2012 11:15 AM	**This is an email** Hi Lori, My laptop sometimes takes 20 ¿ 30 minutes to open if it opens at all. Other times it opens right up. When it takes a long time I force it to close then give it a few minutes and try to open again. Sometime that works sometimes it doesn¿t and I have to do it again. It always ends up opening (at least so far). Judy	Add Attachment
Lori Burgeson	Nov 02, 2012 07:18 AM	**This is an email** Hi Angela, I received your email from Michael. Can you please provide me with the name and contact information of the user having difficulty logging into her laptop? We will be able to contact her from there and help her troubleshoot her issue. Thank you, Lori	Add Attachment
Lori Burgeson	Nov 02, 2012 07:17 AM	**This is an email** One of my faculty is having trouble with her new WOU laptop we bought in June. Since she lives in Roseburg, I was hoping you'd have some suggestions to try before she has to bring it up to campus. Here's her email... I¿m having some trouble with my computer. Sometimes it takes forever to boot up, not just a minute or two but sometimes 20 or 30 minutes. Sometimes I force it to shut down and restart and it comes up sometimes I have to shut it down a couple of times. Then other times it just opens right up. Idea¿s?	Add Attachment