Service Request Ticket - # 48837

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2012 09:42 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100119[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27MWMM1 Location PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:06:1D

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Nov 05, 2012 01:08 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Nov 05, 2012 01:08 PM 
Had to completely reimage. HD was completely full
of profiles
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Blake von Brockdorff Nov 05, 2012 12:10 PM 
Task reassigned to Blake von Brockdorff.
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Joshua Johnson Nov 05, 2012 09:42 AM 
The computer 20100119[Edit Inv] is giving the error message
"the user profile service failed to log on, the
user profile can not be loaded" There have been
several people who have tried to log onto this
computer.
Shela Scott called this in.

88441 or 88899
hulterb@wou.edu
LIB
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