Service Request Ticket - # 48839

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2012 10:26 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090286[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. d18h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:DB:13


Wireless NIC 00:24:2C:5B:55:8D


Bluetooth NIC 00:25:56:D3:88:A9

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Nov 05, 2012 01:09 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Nov 05, 2012 01:09 PM 
Explained about the delay with these netbooks
after bootup for connecting wirelessly to the
network. Also reconfirmed they are not to use
WOU-Secure anymore and to only use WOU-Classroom
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Blake von Brockdorff Nov 05, 2012 12:09 PM 
Task reassigned to Blake von Brockdorff.
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Joshua Johnson Nov 05, 2012 10:26 AM 
The netbook will not let anyone log into it. They
are thinking that there is no wireless network on
it so that it can connect to mash. The netbook
will log in if it is connected via ethernet cable.


88441 or 88881
pagell@wou.edu or hilterb@wou.edu
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