Service Request Ticket

Service Request Information

CONTACT	Name	Roberts, Jessica	Date	Nov 05, 2012 11:04 AM
	Department	Advancement & Foundation	Phone	89385
	Location		Email	robertsjr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20101397 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Wyse P20 Thin Client (64F/1GRXDR US)
	Serial No.	S200RK502989	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	Microsoft Virtual Desktop Access Subscription from P0080942, VMWare View 4 Premier Add-on Bundle with SNS from P0080942, Office Pro Plus 2010 license from P0080862
	Wired NIC	00:80:64:3F:0E:FD

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Nov 05, 2012 01:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Nov 05, 2012 01:31 PM	Java issue that will be resolved by Richard this evening.	Add Attachment
Blake von Brockdorff	Nov 05, 2012 11:37 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Nicole Crane	Nov 05, 2012 11:04 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Nov 05, 2012 11:04 AM	Student worker thin client is not able to get onto Banner. The banner page is not loading at all, error message says that the version is too low please install and different version. Started this week. She has tried to use both IE and Firefox	Add Attachment